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Shipping policy

Shipping
Shipping is free throughout Europe for orders of €100.00 or more. Galianostore.com ships within Italy and worldwide via DHL and GLS couriers. Orders are processed and shipped during our working hours: Monday–Friday from 09:00 to 18:00 CET and Saturday from 09:00 to 13:00 CET. On Saturdays, orders are only processed and then shipped the following Monday. Merchandise will be ready for shipment within one business day after payment confirmation. Ordered products are carefully packaged and delivered to the courier along with the invoice detailing prices and any applied discounts.

Delivery Terms
Upon delivery, customers are required to carefully inspect the parcel before signing the delivery receipt. If the package appears tampered with or damaged, the customer may sign with a reservation or refuse delivery altogether. Any issues must be promptly reported to the local DHL/GLS office and to Galianostore.com by emailing our Customer Care at eshop@galianostore.com. If the customer refuses the delivery, all shipping costs and any customs charges will be at their expense. If, for any reason, the merchandise is undeliverable to the address provided during checkout, it will be returned to Galianostore.com at the customer’s expense. In this case, Galianostore.com will deduct the cost from any applicable refund.

Order Tracking
You can check your delivery status at any time using DHL or GLS tracking services. Once your order is shipped, you will receive a confirmation email with your tracking number to follow the shipment. Alternatively, you can check real-time delivery updates in the “My Account” section of the website.

Shipping Destinations
Galianostore.com ships to over 200 countries worldwide.
Global shipments may be either DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping destination.

DDP shipments are sent to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, the United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary), where VAT is already calculated and included in the purchase price.
DDU shipments are sent to non-EU countries, where VAT is not applied to the purchase price.

Estimated Delivery Times
Delivery times depend on the destination:

  • Italy (DDP): approximately 2 days from shipment

  • EU countries (DDP): approximately 3 business days from shipment

  • Non-EU countries (DDU): approximately 3 business days from shipment

  • Rest of the world: approximately 5–7 days from shipment