Shipping Information

DELIVERY: Shipping is free of charge throughout Europe for orders equal or over 100.00 euro Galianostore.com ships in Italy and Worldwide only by DHL/UPS express courier service. All shipment will be release only on business days: monday- friday from 09.00 am to 06.30 p.m CET. Orders placed on saturdays and sundays will be dealt with the next monday. All merchandise will be processed within one business day and sent carefully packaged. Galiano srl will ship the merchandise with the related invoice containing details on prices and discounts applied.

DELIVERY CONDITIONS: Once the merchandise has been delivered, the Customer is responsible for carefully inspecting the package before signing the delivery document. If the package has been tampered with or is not intact, the Customer may sign the delivery document subject to confirmation or refuse the delivery. Any irregularities must be promptly reported to the local UPS/DHL office and to Galianostore.com, by sending an email to our customer service at the following e-mail address eshop@galianostore.com. If the Customer refuses to accept the merchandise, all shipping costs to return to package to Galianostore.com will be deducted from the refund due to the Customer. If for any reason whatsoever the shipment is not delivered to the address provided by the Customer during registration, the package will be sent back to Galianostore.com at the expense of the Customer. In this case, Galianostore.com shall arrange to deduct that amount from any refund due to the Customer.

ONLINE SHIPMENT TRACKING: Galiano srl customers can track their shipments at any time by using the DHL/UPS tracking service. The Customer will receive a merchandise shipment confirmation email with a DHL/UPS tracking number that can be used to check the shipment status at any time. Or, delivery status can always be checked in real time in the "My Account" section of the website.

WORLDWIDE SHIPPING: Galianostore.com ship in more than 200 Countries in the World. If you want get more informations about our Country list click here.

Shipments may be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the delivery address. DDP (Delivery Duty Pay) shipments are sent to EU Countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary), for which VAT is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipments are sent to Extra-EU Countries which are not subject to VAT on the purchase price.

DELIVERY TIME: Delivery time depends on the destination of the products:

Italy (DDP) delivery is indicatively expected within two days of shipping;

EU European Countries (DDP) delivery is indicatively expected within three business days of shipping;

Extra-EU Countries (DDU) delivery is indicatively expected within three business days of shipping;

Rest of the World delivery is indicatively expected in up to 5-7 days after shipping by Express Service.

Payment Security

Galianostore.com accept following methods of payment::

    • Credit Card

    • Bank Transfer

    • PayPal

    • Cash on delivery (COD) (only in Italy)

*Others methods of payment are not accepted by Galianostore.com

CREDIT CARD: Galianostore.com website accepts following banking system: Visa, Mastercard, American Express and Diners and uses the currently most secure methods, with the additional guarantee provided by the Mastercard Securecode and Verified by VISA services. When the order online is placed, Client provides to give the Credit Card details. They are safe into a protected online banking system by Banca Sella. For further information visit www.bancasella.it.

CREDIT CARD SECURITY: Galianostore.com Clients are guaranteed Credit Card security, all transactions are processing by a secure server. The financial information of Customers making purchases on the Galianostore.com website (credit card number, credit card expiry date and other personal information) will be processed exclusively by Banca Sella and will never be in the possession of or disclosed to Galianostore.com

BANK TRANSFER: Customers may choose to pay by bank transfer. When bank transfer is selected the method of payment, the Client will receive an confirmation e-mail containing details about bank account of Galianostore.com of transfer use. The merchandise will be set aside pending the arrival of the transfer to our account. Is mandatory to send a copy of the payment receipt within 48 hours of receipt of the order confirmation to the following e-mail eshop@galianostore.com. If the payment will not received within 48 hours of the request, order will be automatically cancelled.

PAYPAL: Customers may pay for purchases by a verified Paypal account according to the methods established by PayPal, which account holders should be familiar with. Galianostore.com reserves the right to dispatch merchandise only to the same address that the verifies PayPal account is registered with.

CASH ON DELIVERY: This method of payment is available only in Italy. When the merchandise is available for delivery, our shipping company(UPS/DHL) will provide for dispatch. Cash with order will occur at the time of consignment. Please, keep on hand precise amount of payment - inasmuch - carrier can not give change. Additional cost for this payment method amount to 6,00 euro.

Returns & Exchanges

PURCHASE RETURNS: Galianostore.com wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer that will need to act within 30 days after delivery date and then only if the goods meet all the “conditions of return” listed below.

CONDITIONS OF THE RETURNS: In order to return one or more item(s), some conditions to respect are mandatory:

A) - All items for sale on the site Galianostore.com are delivered with an authenticity card attached to the clothing using a disposable safety seal bearing Galianostore.com logo. The clothing must be tried for size without removing this card and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal on wire or in the case of some shoes, a label placed on the sole. We will in no case accept returns with the safety seal chipped, broken, disconnected, removed or tampered with.

B) - The Items that have any sign of use or wear will not be accepted and will be returned to the client.

C) - The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly.

D) - All the other labels of the item, both in tissue or pending, must never be removed from the article.

E) - The goods to be returned must be handed over only to Courier within 30 days from the date of delivery.

F) - The customer who wishes to undertake size, colour or item change, of equal or higher amount, must perform “The Return Procedure”, see below, and make a new order on the site Galianostore.com.

G) - Galianostore.com will not accept returns for underwear items.

In case of failed return, the customer will have to comply with the conditions listed above, Galianostore.com reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.

LA PROCEDURA DI RESORETURN PROCEDURE: In order to return a received item please follow carefully “The return procedure” that we here describe through the following steps:

A)- Send a AUTHORIZATION REQUEST to eshop@galianostore.com within 30 days from the goods receipt for receiving AUTH CODE to write down the returns and exchanges form enclosed the package.

B)- Send the package back to Galiano SRL ufficio spedizioni via Roma, 59 80014 Giugliano (NA) Italy The return shipment of goods is at customers full responsibility. The expedition is at the risk of the Customer: Galianostore.com is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, to guarantee the customer and Galianostore.com against tampering.

C)- Include the receipt in the packaging that you want to return or exchange (valid only for Italian delivery) and the returns and echanges instruction's form appropriately filled out.

All items will be made subject to inspection by the Galianostore.com staff that will verify compliance with the conditions of return. Galianostore.com reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer. Return delivery costs will be charged to the client by deduction from the due refund amount.

REFUND: If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the case the order was paid by credit card), PayPal account(if the order was paid with PayPal)or wire transfer in the case of bank transfer.

FAQ

ACCOUNT AND PASSWORD

How can I create a new account?

You can purchase at Galianostore.com only if you create a user account by hovering over "Account" at the top of the Galianostore.com homepage. Fill in the form with your name, surname, e-mail address, personal password, shipping address and invoce data. After this step, you will receive an e-mail confirmation with your data for logging in. These informations are confidential and will not to be passed on to third parties.

How can I change change my personal information?

You can change and edit your information at any time. Log in your personal area at Galianostore.com, click on "My profile" and re edit your informations.

How can I recover my password?

If you forget your password you can recover it by hovering over "Account" at the top of the Galianostore.com homepage. Click on "Rescue password". You will receive an e-mail confirmation with your new user details.


PAYMENT

What paymet methos does Galianostore.com accept?

Galianostore.com accept: Visa, Master Card, American Express, Maestro, Postepay.

What credit cards does Galianostore.com accept?

Sono accettare le carte di credito del circuito Visa, Master Card, American Express, Maestro, Postepay.

Did you pay by a bank transfer and do you want to know how long will it takes before delivering?

Once copy of the bank transfer will be received and we will have checked our bank account, your order will be given to the courier (DHL/UPS).

Merchandise prices are VAT inclusive?

Depends on country from which order has taken place. VAT is calculated for Clients from UE Country (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France,Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom,Czech Republic, Slovakia, Slovenia, Sweden, Hungary). Delivery toward Extra UE Country with debit fees: they have to be paid by Client.


SHIPPING

How long does order take to be shipped ?

Delivery take place within 24/48 hours (except for saturday and sunday). Order is released after 24 hours from order receipted and then, it will be given to the courier (DHL/UPS). Potential delays may occur after trasfering of merchandise to the courier partner UPS/DHL, will be not under responsability of Galianostore.com. Delivery of merchandise paid by bank transfer, will dispatched once money will be on the Galianostore.com account and upon copy bank transfer receipt at the following e-mail adress eshop@galianostore.com.

How much does shipping costs?

Depends on Country destination. Shipping is free in Italy for order over 100,00 euro. Shipping cost in Italy is 6,00 euro for orders under 100,00 euro. Learn more about Country in which Galianostore.com delivery, by hovering over Home Page of the web site and click on "Shipping to" at the top of the page. Select shipping Country and then go forward with your purchase. At the cart page you will see shipping cost automatically added to the prodcuts cost.

Is there any insurance for merchandise?

Orders are not insurance covered.

How does the order tracked?

Once package will be given to the courier (UPS/DHL), you will receive a confirmation code track for checking status of consignment at any time. For further information visit the following page "Shipping Information".


RETURNS AND EXCHANGES

How does one or more items returned?

Send one or more items to Galiano Srl Ufficio Spedizoni, Via Roma,59 - 80014 Giugliano (Na). Shipping costs due to the Client. For further informations, please visit the following page "Return and Exchanges"

How does one or more items exhanged?

Send exchange request to Galianostore.com Customer Care at the following e-mail Exchange Request. Mention in the e-mail color, size and code of the item purchased and mention color, size and code on the item wherewith you would like exchange. Once e-mail confirmation will be receipted, send item(s) to Galiano Srl Ufficio Spedizoni, Via Roma,59 - 80014 Giugliano (Na). Shipping costs due to the Client. For further informations, please visit the following page "Return and Exchanges"

Can I refuse to accept the package?

Yes, you can. If you consider that merchindese wuold have been temperes with, touched or not corrisponding with displayed photos at Galianostore.com, you can refuse to sign delivery recript. Package will come back for free and a check of merchandise will occur afterward


NEWSLETTER

How can I keep in contact with Galianostore.com and get the news about new arrivals, promotion and fashion advise?

Keep in contact with Galianostore.com by checking the box "I wish subscribe to the Galianostore.com newsletter" at the bottom of the subscribing form. Otherwise, if you already have an account, log in your personal area by clicking "Account" at the top of the home page site, then click on "My profile" and, finally check the box "I wish subscribe to the Galianostore.com newsletter" at the bottom of the subscribing form. You can unsubscribe at any time.


CUSTOMER CARE

I still have problem or i want more information. How can I get in contact with Galianostore.com Costumer Care?

If you require funrther assistance, contact customer care: Monday-Friday from 9.00 am to 6.30 pm by e-mailing to Customer Care or call following number +39 081 192 30 174. Customer care will process the help requires receipt on sunday and holiday on work day after.

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